budew Casino & Sportsbook Data Care
This page describes what we collect when you use budew and how we keep that data protected. We at budew gather personal information during account signup, identity verification, payment processing, and gameplay to operate our platform securely and comply with applicable law.
Our budew data collection spans five domains: account identity (name, date of birth, government ID, proof of address), payment details (bank account, wallet ID, QRIS identifier), gameplay history (bets placed, tournament entries, slot spins, live-dealer participation), device and session data (IP address, browser type, device fingerprint), and support interactions (messages, refund requests, account-recovery inquiries). We process this data to verify your identity, process your deposits and withdrawals, prevent fraud, settle your wagers, and respond to your support requests.
We retain most personal data for the duration of your budew account plus a defined post-closure retention window (typically 5–7 years for regulatory compliance). We do not sell personal data to third parties. We share data only with our payment processors, fraud-detection vendors, and compliance partners. This policy explains our practices; your rights; and how to contact us if you wish to access, correct, or delete your data.
What We Collect and How We Use It
Our budew Account and Identity Data
We collect your full name, date of birth, email address, phone number, and national ID number during account creation on budew. We also request a government-issued ID scan (passport, driver's licence, national ID card) and a proof-of-address document (utility bill, bank statement, rental agreement). We use this information to verify your identity (KYC), prevent underage access, detect fraud, and comply with applicable gaming regulations. We store these documents securely and retain them for the duration of your account plus 7 years post-closure for regulatory archival.
Our budew identity-verification process may include a facial-match check comparing your ID photograph to a selfie you provide. This comparison is performed by a third-party verification vendor using encrypted channels; we do not retain the selfie after verification. We use your verified identity to unlock deposit access, enable withdrawal requests, and prevent account takeover.
Our budew Payment and Financial Data
We collect payment information to process deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, we store your wallet identifier and transaction history. When you deposit via e-wallet, we store your mobile banking reference and bank details. When you transfer funds directly via local payment, online payment, e-wallet, or mobile banking, we store your account number, routing information, and transaction receipt. We use this data to execute transfers, reconcile your account balance, detect duplicate payments, and prevent fraud.
Payment information is processed via PCI-DSS compliant payment gateways and encrypted channels. We do not store full credit card numbers or bank passwords; we store only the destination account identifier (wallet ID, local payment code, or bank account reference) and transaction history. We retain payment records for 7 years for tax and regulatory compliance, even after account closure.
Our budew data security commitments
- We encrypt personal data in transit using TLS 1.2+ and at rest using AES-256
- We limit access to personal data to staff who require it for their role
- We do not sell personal data to third parties or marketers
- We retain payment data for 7 years; identity data for 5–7 years post-account closure
- We respond to data-subject access requests within 30 days during business hours
Our budew Gameplay and Betting History
We record all wagers placed on budew—sportsbook bets (Liga 1, Piala Indonesia, Piala AFF, football fixtures), live-dealer play (blackjack, roulette, baccarat, Dragon Tiger), slot tournament entries (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). We log the timestamp, stake amount, odds, outcome, and settlement status. This data allows us to calculate your account balance, generate your transaction history, dispute erroneous settlements, and detect suspicious patterns.
We retain gameplay records for the duration of your budew account. After account closure, we retain aggregated gameplay data (total spins, total bets, total payouts) for 5 years for regulatory reporting and tax purposes. We do not use individual gameplay data for marketing or profiling beyond fraud detection.
Our budew Device and Session Data
When you access budew, we log your IP address, device type, operating system, browser type, and approximate geolocation (inferred from IP). We use this data to detect login anomalies (e.g., sudden login from a new country), prevent account takeover, and verify your jurisdiction compliance. We retain session logs for 90 days; device fingerprints are retained for 1 year to detect fraud patterns.
Our budew servers may sit outside your jurisdiction. We operate infrastructure in multiple regions to ensure low-latency access for users across Indonesia (Jakarta, Surabaya, Bandung, Medan, Semarang) and Southeast Asia. Data transferred between our servers is encrypted; we do not store unencrypted personal data on publicly accessible servers.
Our budew Support and Communication Data
When you contact budew support via in-app messaging, email, or support form, we store your message, our response, and any attachments (ID photos, payment receipts). We use this data to resolve your inquiry, investigate disputes, improve our support process, and maintain a record of account-recovery and refund requests. We retain support communications for 5 years post-resolution.
Our support team may use your communication to verify identity during account-recovery requests. If you report a payment issue, we may share your transaction details with our payment processor to investigate. We do not use your support messages for marketing or profiling.
Your Rights and Our Data Practices
Your Rights on budew
We at budew recognise your rights under applicable data-protection law. In most jurisdictions, you have the right to: (a) access the personal data we hold about you; (b) correct inaccurate data; (c) request deletion of your data (subject to retention obligations); (d) object to processing; and (e) request a portable copy of your data. To exercise any of these rights, contact our support team during business hours (Monday–Friday, 9 AM–5 PM Jakarta time) via in-app messaging or email. We respond to data-subject access requests within 30 days.
If you request data deletion, we will delete personal data not subject to legal retention obligations (e.g., identity documents retained for 7 years, payment records retained for tax purposes). We may retain anonymized or aggregated data (e.g., total gameplay volume, session count) for statistical and fraud-detection purposes indefinitely.
Our budew Third-Party Data Sharing
We at budew share personal data only with third parties essential to our operations: payment processors (handling deposits and withdrawals), fraud-detection vendors (detecting suspicious activity), and compliance partners (verifying KYC documents and reporting to regulators where required by law). We do not share personal data with marketers, data brokers, or social-media platforms. Our third-party partners are bound by confidentiality agreements and are required to process data only for the purposes we specify.
We may disclose personal data if required by law (e.g., court order, tax authority request, gambling regulator). We will notify you of such disclosure where legally permitted to do so.
Our budew Cookies and Tracking
We use cookies to store your budew session token, language preference, and login state. Session cookies are required for the platform to function; we do not use persistent tracking cookies to profile your behaviour. We do not use third-party analytics or advertising pixels on budew. Our only non-essential cookie is an optional language selector, which you can opt out of by clearing your browser cookies.
Our budew servers may process server logs (IP address, user agent, request timestamp) for security and performance monitoring. These logs are retained for 90 days and are not used for marketing or profiling.
Data Retention and Closure on budew
When you close your budew account, we immediately anonymize your gameplay data and stop processing new bets. We retain your identity documents (ID, proof of address) for 7 years for regulatory archival and to prevent re-registration using fraudulent identities. We retain your payment records for 7 years for tax and anti-money-laundering compliance. We delete session logs, device fingerprints, and support messages after 5 years post-closure unless they are subject to legal retention obligations.
If you wish to completely delete your budew account and associated data (except legally required records), contact our support team. We will process your request within 30 days and provide confirmation of deletion.
Contact Us for Data Inquiries
To access, correct, delete, or port your budew data, or to raise a privacy concern, contact our support team via in-app messaging or email through our contact form. Our support team operates Monday–Friday, 9 AM–5 PM Jakarta time. We respond to all data-subject inquiries within 30 days. For urgent privacy or compliance questions, include "DATA SUBJECT REQUEST" in your subject line; these inquiries are routed to our compliance officer and receive priority review. If you believe we are not complying with applicable data-protection law, you may lodge a complaint with your local data-protection authority.
Legal and Jurisdictional Framework
Service availability
We at budew offer our services only where local law permits. We do not operate in jurisdictions where online gaming, sports betting, or gambling activities are explicitly prohibited by statute or regulation. Our service is designed to operate within a compliance-first framework—we do not market to jurisdictions where our service is banned, and we maintain technical and policy controls to prevent access from such regions where feasible. However, we recognize that jurisdictional law varies, and users may be located in regions where access is permitted under certain conditions (e.g., licensed operators only, age-restricted, disclosure-required). We frame our service availability as conditional and jurisdiction-specific. When users first access budew, they receive a notice stating: "Our services are available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's law." This framing places verification responsibility on the user, as budew cannot audit every user's specific jurisdiction in real-time. Users who confirm their acknowledgment of this statement proceed to account creation; we retain the right to suspend or close accounts if we discover that a user is accessing our services from a jurisdiction where we are explicitly prohibited or restricted. We maintain a list of restricted jurisdictions internally and update this list quarterly based on regulatory changes. Users who attempt to access budew from a restricted jurisdiction may face account suspension without warning; we provide a grace period of 30 days for such users to withdraw any remaining balance before account closure.
Account eligibility
We at budew require all account holders to meet eligibility criteria defined by applicable law in their jurisdiction. In most jurisdictions, users must be adults (typically 18 years or older); however, budew does not enforce a fixed global age threshold. Instead, we reference applicable-law language during account creation: "You must be of legal age to participate in gaming activities according to the laws of your jurisdiction." During KYC (Know Your Customer) verification, we collect your date of birth and match it against your government ID. Our compliance team reviews submissions and flags any account that appears to involve a user below the applicable legal age in their jurisdiction based on available information. We reserve the right to close non-compliant accounts and void associated transactions. We do not display an "" badge, set mandatory account controls options, or promote "Game Rules" messaging, as these fall outside our jurisdictional framings. Instead, we frame eligibility as jurisdiction-dependent and user-verified. Users are expected to inform themselves of local requirements before account creation. We conduct periodic audits of user accounts to verify age compliance; if we discover an underage user, we close the account immediately, void all wagers, and process a full refund to the registered payment method within 10 business days.
Local-law responsibility
Users are solely responsible for verifying that their access to and use of budew comply with the laws of their own jurisdiction. We at budew make no representation regarding whether gaming activities are legal, licensed, taxed, or otherwise regulated in any specific jurisdiction. We do not provide legal advice, and we do not warrant that our service is compliant with local law in any particular region. Before creating an account or funding a deposit on budew, users should consult local statute, regulation, and precedent to determine whether they may legally access our service. If a user's jurisdiction prohibits or restricts online gaming, sports betting, or gambling without a local license, the user is responsible for adhering to that prohibition—not budew. We reserve the right to decline service, suspend accounts, or refuse withdrawals if we become aware that a user is accessing budew from a jurisdiction where our service is prohibited. Users who proceed with account creation do so at their own risk and acknowledge that budew bears no liability for legal consequences arising from their access to our service. We maintain a compliance log of all jurisdiction-related account actions (suspensions, closures, refunds) and provide this log to regulators upon request. Users in jurisdictions with restrictive gambling law should exercise extreme caution; budew will not defend users against local prosecution or tax liability.
Data and privacy scope
We at budew collect and process personal data in compliance with applicable data-protection law. Our primary data collection occurs during account creation and KYC verification: we collect your full name, date of birth, government ID scan, proof-of-address document, phone number, and email address. This data is used for identity verification, fraud prevention, and transaction history. Payment information (bank account details, wallet IDs, QRIS identifiers) is collected and processed via encrypted channels to facilitate deposits and withdrawals. We retain identity data for the duration of your account plus a retention period defined in our privacy policy (typically 5–7 years for regulatory compliance). We do not sell personal data to marketing firms or data brokers. We do not use KYC data for purposes other than account verification and compliance. For full details on our data collection, processing, retention, and user rights (including access, correction, and deletion requests), consult our privacy policy accessible from the budew website. Users may request data subject access by contacting our support team during business hours. We process all data-subject requests within 30 days and provide documentation of what data we hold. We also provide a portable copy of your data in a machine-readable format (typically CSV or JSON) upon request, free of charge. We do not charge a fee for data-subject access unless the request is repetitive or manifestly unfounded.
Contact for legal inquiries
Users with legal, compliance, or regulatory inquiries may contact our budew team via in-app messaging or email through our contact form on the website. Our support team operates Monday–Friday, 9 AM–5 PM Jakarta time. Response times are typically one business day for standard inquiries. For urgent legal or compliance matters, we recommend including "LEGAL INQUIRY" in your subject line; these are routed to our compliance officer for prioritized review. We maintain a legal inquiry log and aim to respond to all compliance questions within two business days. Users outside standard business hours will receive acknowledgment and a response window within one business day of the next working day. We do not provide legal advice and recommend that users consult their own legal counsel regarding jurisdiction-specific obligations or disputes. We also accept formal legal requests (subpoenas, court orders) via our legal contact email and respond to valid requests within 10 business days or as required by applicable law.